I have been a loyal customer of this salon for over 20 years and have spent a significant amount of money here throughout that time. Unfortunately, my most recent experience was so disappointing that I will not be returning. When I arrived for my appointment, I was told that Sarah could not do my nails and that another technician would have to take me instead. However, while I was still sitting in the salon, I watched Sarah take another client. This made me feel misled and disrespected as a long-time customer. What upset me most was not that Sarah was unavailable, but that I was not given an honest explanation. After more than two decades of loyalty, I expected better communication, professionalism, and respect. I rarely leave negative reviews, but I believe customers deserve transparency and honesty. Sadly, this experience has ended a 20-year relationship with a salon I once enjoyed visiting.